What Responsible Gaming Means
Responsible gaming isn't just about following rules — it's about keeping gaming a healthy part of your life while looking after your financial and mental wellbeing. At bbgg, playing responsibly means you're gaming for your own enjoyment, not to escape stress or frustration.
Bbgg believes gaming should be a form of entertainment that adds enjoyment to your life — never something that negatively impacts your home, family, or finances. That's why we actively encourage every member to play responsibly, and we're committed to giving them the right tools and information to do so.
Bbgg is strictly for users aged 18 and above. Age verification is mandatory as part of our responsible gaming policy.
Why Responsible Gaming Matters
Online gaming has become part of daily entertainment for millions of people in Bangladesh. But any activity can become a problem when it gets out of hand. Research shows that people who struggle to control their gaming habits are more likely to face financial difficulties, family issues, and increased stress.
Bbgg's goal is to prevent these issues before they arise. We want every member — win or lose — to always play with a clear head and stay in control of their life. Responsible gaming matters not just for you, but equally for your family.
Gaming stays enjoyable as long as you're in control. Play within your own budget and time limits.
Set Your Own Limits
Your bbgg account settings include several voluntary limit options. These tools are entirely your choice to use, but they're highly effective for anyone who wants to keep their gaming habits in check:
- Daily Deposit Limit: Set a daily cap on how much you can deposit.
- Weekly Budget Limit: Set a weekly betting budget for yourself in advance.
- Daily Session Time Limit: Set a daily limit on how long you stay logged in.
- Loss Limit: Set up automatic session termination once you've lost a specified amount.
- Reality Check: Enable notifications to remind you of your session duration at regular intervals.
Keep in mind — lowering a limit takes effect immediately, but increasing one requires a 24–72 hour waiting period. This is intentional, to prevent impulsive decisions made in the heat of the moment.
Placing more bets in an attempt to recover lost money is known as "chasing losses" — a key sign of problem gambling. If you find yourself doing this, take a break immediately.
Recognize the Signs of Gaming Addiction
Gaming addiction often develops gradually, which is why it's important to recognize the signs early. If you or someone you know is experiencing any of the following, it may be time to seek help:
Chasing Losses — After every loss, continuing to play with the belief that "this time I'll make it back."
Hiding your gaming from family or friends — Lying about or hiding your gaming activity.
Betting with household or emergency funds — Diverting money from essential expenses toward gaming.
Feeling restless or irritable when not gaming — Feeling mentally uncomfortable when not gaming.
Difficulty focusing on work or studies — Gaming constantly occupying your thoughts.
Gaming beyond your original plan — Hours slipping by while telling yourself "just one more round."
Addiction risk level chart:
Take the Self-Assessment
Answer the following questions honestly. If you answer "yes" to three or more, you should speak with our support team:
- Are you spending more time or money on gaming than you planned?
- Have you tried to stop gaming but couldn't?
- Are you gaming instead of spending time on work, studies, or family?
- Do you find yourself thinking about gaming for long stretches of time?
- Are you turning to gaming to escape stress or anxiety?
- Are you betting more the next day to try to win back what you lost?
These questions are not here to judge you. Answering them honestly is the first step toward staying well.
Account Break & Self-Exclusion
Bbgg offers three types of breaks that you can activate yourself at any time:
- Cooling-Off Period: Suspend your account for 24 hours up to 30 days. You will not be able to log in during this period.
- Self-Exclusion: Close your account completely for 3 months to 5 years. Once this decision takes effect, it cannot be reversed.
- Permanent Closure: Submit a request to permanently close your account. This action is completely irreversible.
To use these features, contact our support chat with the message "I'd like to take a break." Our team will respond within 1 hour.
Minor Protection
Bbgg is a completely minor-free platform. Age verification is required at registration, and additional KYC documents may be requested in cases of doubt. If it is confirmed that a minor has created an account, that account is immediately terminated.
Our advice for parents:
- Use parental control software on your devices.
- Never share your bbgg account password with children.
- Have an open conversation with your child about online safety.
- If you suspect your child has been using your account, please notify us immediately.
Where to Get Help
Remember — asking for help is not a sign of weakness, it takes courage. If you feel gaming is having a negative impact on your life, don't wait to take action:
- bbgg Live Chat Support: Click the chat button at the bottom right of the platform — available 24/7 and completely confidential.
- Talk to someone you trust: Have an open conversation with a family member or close friend.
- Mental Health Support: In Bangladesh, Kaan Pete Roi and Moner Bondhu offer free, confidential mental health support through their helplines.
- Close Account: The most effective way to protect yourself is to activate self-exclusion.
The bbgg support team will assist you with complete impartiality. Reaching out for help will not result in your account being suspended — instead, we'll work together to find the right path forward.